Frequently Asked Questions
How will my order be delivered?
Each box is packaged by hand, labelled and sent to the recipient via a courier. Deliveries are made Monday to Saturday, 8am to 8pm. Deliveries are trackable and you'll be given a 1-hour time slot on the day of delivery.
In certain circumstances beyond our control, we cannot guarantee next day delivery, however, this is very rare.
When will my order be delivered?
Orders placed before 3pm Monday to Friday are eligible for next day delivery to mainland UK. Standard next day deliveries arrive between 8am and 8pm the next day. Highlands, Ireland and Isles require a 2 day weekday service.
Orders placed on the weekend or on a bank holiday will be delivered within 2 working days.
Sometimes on rare occasions unexpected delays can occur with our couriers for a variety of reasons that are out of our control.
Therefore we strongly recommend that if your order is time-sensitive for a special occasion that you select a delivery date of 24-48 hours beforehand to avoid upset. Our bakes stay fresh for a week so it makes sense 😃
How do I place an order (Wedding/Occasion Cakes)?
We do not offer custom cakes or wedding cakes. We have a wonderful range of baked goods and sheet cakes on our website that you can find here: https://www.candyscupcakes.co.uk/collections/birthday-cakes
If you would like a personalised themed cupcake order then we recommend that you upload the preferred images on our Photo Upload cupcakes here: https://www.candyscupcakes.co.uk/collections/personalised-cupcakes
When can I collect my order?
If you would prefer to collect your order, please select ‘Collection’ when you place your order and your preferred weekday date for collection. We ask customers to collect between 2pm and 4pm. Please call 0161 330 7205 when you arrive and we will bring the order to you.
Do you delivery nationally?
Yes, we offer next delivery to UK mainland when you order cupcakes from our online shop. Orders placed before 3pm are eligible for next-day delivery Tuesday to Saturday.
Alternatively you can choose your delivery day and pre-order up to 365 days in advance.
Can I send my cupcakes as a surprise gift?
Yes of course. Provide the address/contact details and instructions for the driver of a safe place to leave the parcel in case the recipient isn't home. For example, leave with a neighbour.
Please note we cannot be liable for parcels left elsewhere or returned to the depot. Re-delivery is an option in the rare event that the driver is unable to leave the parcel in the suggested place.
We advise warning the recipient that they should expect a parcel to avoid disappointment of missed deliveries.
Will any order information or receipt be included in the parcel?
No, our orders are discrete as we know the majority of our products are sent as a gift.
How will my order be presented?
Each box is carefully hand packaged with tissue paper and a gift tag message is placed on the top of the cake box. Our boxes are custom-made and printed to give that extra wow factor.
The cupcake box is placed into another box for extra security, and carefully hand packed with fully recyclable packaging.
During warmer months the order will contain chilled packaging to keep them extra fresh for longer.
How long do cupcakes, slices, cookies, brownies, cakes, cake-in-a-jars & donuts stay fresh?
These items do not need to be refrigerated and are happy in the box they arrive in, away from direct heat sources. They will keep fresh for up to 1 week*. (*Cake-in-a-Jar and Brownies 2 weeks, Donuts 3 days).
However, if it's an extremely hot day/room, we recommend placing them in the fridge.
Do you cater for people with allergies and intolerances?
We offer a gluten-free, vegan and Free-From options. We cannot guarantee that our products do not contain allergens because our kitchen stores and handles allergens, however, we use strict food hygiene methods and we are a 5 star rated kitchen.