Terms & Conditions | Candy's Cupcakes

Terms & Conditions

Delivery

We cannot be held responsible for missed deliveries when DPD/Parcel Force have uploaded proof of attempted delivery. Due to the nature of our parcels and their perishable and date sensitive nature, we attach a large 'must be delivered today' sticker to each box/parcel. This sticker details the driver is authorised to leave parcels in a 'safe place' in the event they are unable to deliver for whatever reason to the recipient.

DPD/Parcel Force will upload photographic proof of delivery and GPS details for our use.

DPD/Parcel Force will automatically reattempt delivery once on the service you have paid for. For example, if it is a 'weekday' service they will reattempt Monday-Fridays only. On some occasions, Parcel Force will leave your parcel at a local post office if they cannot deliver or leave in a safe place.

Refunds cannot be requested for missed or failed deliveries. 

A common mistake is where postcodes are inputted incorrectly by customers when ordering. Please check this is correct, otherwise, there will be an additional fee to pay to change the address, and delivery will be delayed by a minimum of 24 hours. DPD/Parcel Force cannot redeliver on the same day to a different postcode.

 

Collection

Collection from Candy's Cupcakes is available on weekdays 2pm to 4pm. Failure to collect between these times will mean your order will be kept and available for collection on the next working day.

 

Discount Codes

All discount codes are applied to the value of the order, excluding delivery costs.

The discount code must be entered into the Discount Code field on the Checkout page and the applied discount will be deducted from the order.

Unless stated, discount codes cannot be combined and only one discount code can be applied to any order.  

Discount codes cannot be used on Monthly Subscription Boxes.

Discount codes only apply to products on the online shop and may not be applied to bespoke orders and telephone orders.

Discount codes cannot be applied to past orders and cannot be backdated or redeemed for cash.

Discount codes can be amended or withdrawn at any time.

  

Candy Coin Reward Programme

Our Candy Coin reward programme has been designed to give our customers something back. It's our way of saying thank you for your business and recommendations. The programme is provided in good faith and we know the vast majority of customers will use it appropriately. Any abuse of the programme affects the service for everyone and we will act swiftly and decisively to remove and ban anyone found abusing the programme or not using it in the spirit it was designed for. We ask that you please read the below terms and conditions below carefully before placing your first order or recommending us. Thank you.

  1. Every customer has to sign up to join the Candy Coin reward programme.
  2. Only one Candy Coin account is allowed per customer
  3. Only one Candy Coin account is allowed per billing address
  4. Candy Coin Referral Codes only become valid once the owner of the code places their first order.
  5. Only one redemption can be made per transaction
  6. Candy Coin redemption transactions cannot be used in conjunction with any other offers, promotions or discounts codes
  7. Candy Coin is not available when ordering over the phone
  8. Recommendations cannot be made for people living in the same household
  9. Any activity that contravenes these terms and conditions will result in the closure of all related accounts and the deletion of all Candy Coin Rewards
  10. We reserve the right to withdraw this programme at any time without prior notice
  11. We may add or remove new ways of earning Candy Coin from time to time. Any new ways will be communicated through the usual Candy Coin marketing channels
  12. We reserve the right to change the terms and conditions of this programme without prior notice
  13. Candy Coin are non-transferable and have no cash value
  14. Free shipping coupon applies to our standard delivery service only
  15. Candy Coin coupons cannot be used on Monthly Subscription Boxes.

 

Prize Draw Competition T&C’s 

  1. Share photos of your Candy's Cupcakes order on Instagram using the @candys_cupcakes name tag.
  2. Shared images will be shared on Candy's Cupcakes social media (Instagram stories).
  3. The prize draw and competitions are free to enter and no purchase is necessary.
  4. One winner will be chosen at random on the 1st day of each month. A winner will be chosen by random draw performed by a computer program.
  5. The winner will be notified by Instagram message, if you do not claim the prize within the month of winning, the prize will be forfeited.
  6. Only one entry per person is permitted.
  7. The free box of 12 cupcakes is any variety of your choice from the online shop. www.candyscupcakes.co.uk.
  8. The cupcakes must be redeemed within the month of winning.
  9. The cupcakes cannot be applied to past orders and cannot be backdated or redeemed for cash.
  10. Cupcakes can be added to a current order being placed within the month of winning.
  11. The prize is non-exchangeable, non-transferable and no cash alternative is offered.
  12. Candy's Cupcakes reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to.

 

Valentine's Day 2024 Pre-Order Offer

Get 2 FREE Limited Edition Valentine's Mini Cake-in-a-Jars worth £8!

To claim, pre-order over £20 worth of items from the Valentine's Day range (for delivery between 12th & 14th February 2024) and receive 2 FREE Limited Edition Valentine's Mini Cake-in-a-Jars.

Each Mini Valentine's Cake-in-a-Jar is filled with red velvet sponge, layered with red and white vanilla buttercream, finished off with a red vanilla buttercream swirl and heart sprinkles.

Your free items will be manually added to your order after purchase and you will receive an email update (up to 24 hours).

Offer only valid for orders over £20 (excluding shipping), placed before midnight 31st January 2024 and for delivery between 12th and 14th February 2024. Free products are sent to the same shipping address as the original order.

**All Free-From, Gluten-Free, Vegan and branded products are excluded from this offer.

 

Mother's Day 2024 Offer

Pre-order from the Mother's Day range (for delivery between 7th - 9th March 2024) and receive a FREE Cake-in-a-Box.

Our Cake-in-a-Box is one of our best-selling products and includes 4 slices of freshly baked cake, layered with buttercream. The 4 slices you will receive are Vanilla (with jam), Chocolate, Lemon (with lemon curd) and Red Velvet.

Your free item will be manually added to your order after purchase and you will receive an email update (up to 24 hours).

Offer only valid for orders placed before midnight 3rd March 2024 and for delivery between 7th and 9th March. Excludes Free-From, Gluten-Free and Vegan products. Free item is sent to the same shipping address as the original order.

 

Easter 2023 Pre-Order Offer

Get 2 FREE Easter Scotch Creme Eggs worth £7!

Pre-order from the Easter range (for delivery between 5th - 8th April 2023) and receive 2 FREE Easter Scotch Creme Eggs.

Each Easter Scotch Creme Egg is made of a Cadbury's Creme Egg surrounded with chocolate brownie, a thin layer of white chocolate and finished with Biscoff crumbs.

Your free items will be manually added to your order after purchase and you will receive an email. (up to 24 hours)

Offer only valid for orders placed before 25th March 2023 and for delivery between 5th and 8th April 2023. Free products are sent to the same shipping address as the original order.

 

Father's Day 2023 Pre-Order Offer

Get a FREE Father's Day Brownie Dipping Box worth £7!

Pre-order from the Father's Day range (for delivery between 15th - 17th June 2023) and receive a FREE Father's Day Brownie Dipping Box.

Each Father's Day Brownie Dipping Box is made of 2 chocolate chunk brownies (sliced), 3 dipping pots including milk chocolate, biscoff spread and salted caramel, finished with red marshmallows.

Your free items will be manually added to your order after purchase and you will receive an email (up to 24 hours).

Offer only valid for orders from the Father's Day range placed before 5th June 2023 and for delivery between 15th and 17th June 2023. Free products are sent to the same shipping address as the original order.

 

Halloween 2023 Pre-Order Offer

Get a FREE Halloween Brownie Dipping Box worth £7!

Pre-order from the Halloween range (for delivery between 26th and 31st October 2023) and receive a FREE Halloween Brownie Dipping Box.

Each Halloween Brownie Dipping Box is made of 2 chocolate chunk brownies (sliced), 2 dipping pots including green milk chocolate and Oreo crumb, finished with pumpkin marshmallows.

Your free items will be manually added to your order after purchase and you will receive an email (up to 24 hours).

Offer only valid for orders from the Halloween range placed before 14th October 2023 and for delivery between 26th and 31st October 2023. Free products are sent to the same shipping address as the original order.

**All Free-From, Gluten-Free and Vegan products are excluded from this offer.

 

Christmas 2023 Pre-Order Gift

Get a FREE Christmas Hot Chocolate Kit worth £10!

Pre-order from the Christmas range (for delivery between 18th and 21st December 2023) and receive a FREE Christmas Hot Chocolate Kit.

Each Christmas Hot Chocolate Kit includes hot chocolate and marshmallows, 2 chocolate chip cookies and assorted Brownie and Rocky Road bites.

Your free item will be manually added to your order after purchase and you will receive an email (up to 24 hours).

Offer gift only valid for orders from the Christmas range placed before 24th November 2023 and for delivery between 18th and 21st December 2023. Free products are sent to the same shipping address as the original order.

**All Free-From, Gluten-Free and Vegan products are excluded from this offer.

 

Black Friday 2023

Black Friday deals on our website and TikTok Shop end at midnight on 27th November.

The 20% website discount will be automatically applied at checkout and cannot be combined with other discount codes or Candy Coin vouchers.