Cancellations & Refunds
Cancellations: Orders can only be cancelled if you give us a 3 days notice via email before your chosen delivery date. This is because we pre-order ingredients and materials in advance and begin order preparations.
Refunds: If you are not satisfied with your order please contact us via email or call 0161 330 7205. We may offer a refund once we receive the order back in the post in a satisfactory condition within 5 days of receipt of goods. We are not liable for return shipping costs or arrangements.
Delivery issues: We cannot be held responsible for missed deliveries when DPD/Parcel Force have uploaded proof of attempted delivery. Due to the nature of our parcels and their perishable and date sensitive nature, we attach a large 'must be delivered today' sticker to each box/parcel. This sticker details the driver is authorised to leave parcels in a 'safe place' in the event they are unable to deliver for whatever reason to the recipient.
DPD/Parcel Force will upload photographic proof of delivery and GPS details for our use.
DPD/Parcel Force will automatically reattempt delivery once on the service you have paid for. For example, if it is a 'weekday' service they will reattempt Monday-Fridays only. On some occasions, Parcel Force will leave your parcel at a local post office if they cannot deliver or leave in a safe place.
Refunds cannot be requested for missed or failed deliveries.
A common mistake is where postcodes are inputted incorrectly by customers when ordering. Please check this is correct, otherwise, there will be an additional fee to pay to change the address, and delivery will be delayed by a minimum of 24 hours. DPD/Parcel Force cannot redeliver on the same day to a different postcode.